onsite
Technical Support Specialist - legora
Software Engineer
Seeking a Technical Support Specialist to assist users with our AI-native legal workspace. Responsibilities include troubleshooting, providing excellent customer service, and ensuring user satisfaction with our SaaS platform.
About the role
Key Responsibilities
- Provide exceptional technical support to users of our AI-native legal workspace.
- Troubleshoot and resolve software-related issues efficiently and effectively.
- Communicate technical solutions clearly to both technical and non-technical users.
- Document support interactions and resolutions in our ticketing system.
- Collaborate with engineering and product teams to identify and address recurring issues.
- Contribute to the development of support documentation and knowledge base articles.
Requirements
- Proven experience in a technical support or customer service role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with SaaS products and cloud-based applications.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent written and verbal communication skills.