onsite
Technical Support Specialist - landr
Software Engineer
Seeking a Technical Support Specialist in Montreal to provide excellent customer service and resolve technical issues. This role requires strong problem-solving and communication skills.
About the role
Key Responsibilities
- Provide technical assistance and support to customers.
- Respond to customer inquiries and resolve technical issues via various channels.
- Troubleshoot and diagnose hardware, software, and network problems.
- Document customer interactions and resolutions.
- Escalate complex issues to appropriate teams.
- Contribute to knowledge base articles and FAQs.
Requirements
- Proven experience in a technical support role.
- Strong understanding of common hardware and software issues.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
- Ability to work independently and as part of a team.
Skills
customer supportproblem solvingcommunication