Technical Support Specialist, L2 - interrahealth

Interra Health is a fast-growing healthcare technology company transforming how providers and patients navigate the prescription journey. Formed through the merger of DoseSpot, Arrive Health, and pVerify, Interra Health delivers trusted eligibility, real-time coverage and pricing insights, prescribing tools, and pharmacy transparency at the point of care—helping providers make informed decisions and patients access the right medications with greater clarity and affordability.

Backed by strong market momentum and a bold vision for the future of connected care, Interra Health offers the chance to join an innovative, mission-driven team working at the intersection of software and healthcare to reduce friction, improve access, and make the healthcare experience better for everyone.

The Role

As a Technical Support Specialist, Level 2, you provide advanced technical support and serve as a secondary escalation point for the support team. You troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring accurate, timely resolution and technical ownership through to completion.

You collaborate closely with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance overall service quality. Your work directly supports customer satisfaction, retention, and long-term relationship strength.

Key Responsibilities

• Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders
• Support in the development and documentation of processes and best practices to provide support for customers and product end users
• Demonstrated ability to effectively explain technical issues to non-technical audiences
• Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require
• Mentor and support level 1 and level 2 technical support specialists
• Where appropriate, propose, plan and own new feature requests, internal and external documentation and system trainings

What You’ll Bring

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience.
• Proficient in the use of Microsoft Office Suite
• Desire to assist with and improve trouble-shooting documentation
• Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, ZenDesk)
• Proficiency using developer tools, Postman and writing SQL queries is required
• Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers