remote
Technical Support Specialist - Jazwares
Software Engineer
Seeking a Technical Support Specialist to provide IT infrastructure support and resolve technical issues. This role focuses on identity and security tools like Okta, SentinelOne, and Zscaler, requiring strong problem-solving and customer service skills.
About the role
Key Responsibilities
- Provide frontline technical support for identity and security tools including Okta, SentinelOne, and Zscaler.
- Ensure timely resolution of technical issues for employees.
- Maintain detailed documentation and tracking of all issues within a ticketing system.
- Contribute to the smooth operation of the IT infrastructure.
- Deliver exceptional technical assistance and customer service.
Requirements
- Proven experience in a technical support role.
- Proficiency with identity and security tools such as Okta, SentinelOne, and Zscaler.
- Strong problem-solving abilities and technical expertise.
- Excellent customer service and communication skills.
- Experience using ticketing systems for issue management.
Skills
oktazscalerit supportticketing systemscustomer service