onsite
Technical Support Specialist - itron
Software Engineer
Seeking a Technical Support Specialist in Melbourne, Australia. This role focuses on providing excellent customer service and resolving technical issues for clients.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and diagnose hardware and software issues.
- Escalate complex problems to senior support staff when necessary.
- Document all support interactions and resolutions in the ticketing system.
- Assist in the creation and maintenance of support documentation and knowledge base articles.
Requirements
- Proven experience in a technical support role.
- Strong understanding of common hardware and software issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in using support ticketing systems.
Skills
technical supportcustomer servicetroubleshootingproblem solvingit support