remote
Technical Support Specialist IoT - Cartrackasiacareerpage
Software Engineer
Seeking a Technical Support Specialist with IoT experience to provide customer support for Cartrack's mobility solutions, focusing on fleet management and data analytics SaaS platforms.
About the role
Key Responsibilities
- Provide technical support for Cartrack's IoT-based mobility solutions.
- Assist customers with issues related to fleet management and vehicle tracking platforms.
- Troubleshoot and resolve problems with the SaaS platform and connected devices.
- Analyze real-time data to identify and address customer needs.
- Communicate effectively with customers to ensure satisfaction and understanding of the platform.
Requirements
- Experience in technical support, preferably in an IoT or SaaS environment.
- Familiarity with fleet management and vehicle tracking systems.
- Understanding of data analytics concepts.
- Strong problem-solving and customer service skills.
- Ability to work effectively in a remote setting.
Skills
customer supportcommunicationproblem solving