Technical Support Specialist - Information Technology IT

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware and software issues, escalating complex problems as needed.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Document support requests, solutions, and user feedback in a ticketing system.
• Assist with user account management and access control.
• Contribute to the development of IT support knowledge base articles.

Requirements

• Proven experience in a technical support or IT help desk role.
• Strong understanding of computer hardware, operating systems, and common software applications.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication and interpersonal skills for interacting with users of varying technical expertise.
• Ability to work independently and as part of a team in a fast-paced environment.