remote
Technical Support Specialist II - Smartly
Software Engineer
Seeking a Technical Support Specialist II to provide first-line customer support for Smartly products. This role involves troubleshooting, communicating with customers and product development teams, and ensuring excellent service.
About the role
Key Responsibilities
- Serve as the primary point of contact for customer technical issues.
- Troubleshoot and resolve customer problems efficiently and effectively.
- Act as a liaison between customers and the product development team.
- Communicate technical solutions and information clearly to customers.
- Contribute to maintaining high levels of customer satisfaction.
Requirements
- Proven experience in a technical support role.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to translate technical information for non-technical users.
- Experience working with online performance marketing platforms is a plus.
Skills
customer supportproblem solvingcommunication