remote
Technical Support Specialist II - smarsh
Software Engineer
Seeking a Technical Support Specialist to provide expert assistance to customers, resolve technical issues, and ensure satisfaction with Smarsh's digital communication risk management solutions.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for Smarsh products and services.
- Respond to customer inquiries via phone, email, and chat.
- Document and track customer issues using ticketing systems.
- Collaborate with internal teams to resolve complex technical problems.
- Contribute to knowledge base articles and support documentation.
- Ensure a high level of customer satisfaction.
Requirements
- Proven experience in a technical support role.
- Familiarity with CRM software and ticketing systems.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience with SaaS products is a plus.
Skills
customer supportcommunicationproblem solving