Simplitfy protects small and medium-sized businesses across South Florida from cyber threats and IT problems they can't afford to have. We're growing toward becoming the go-to managed IT and cybersecurity provider in the tri-county area — Palm Beach, Miami-Dade, and Broward — and we're building that by hiring engineers who want to actually solve problems, not just clear a queue. If you have MSP experience, we'd like to talk to you.
The Role
This is a Level II role, built for someone who's already worked in an MSP environment and knows this stack. You'll handle network support and client issues across a mix of remote and on-site work, using a company car for onsite visits. We care about resolving the actual problem, not just closing the ticket quickly.
What you'll do:
- Diagnose, repair, and maintain client network infrastructure, both remotely and on-site
- Support and troubleshoot Office 365 and Microsoft server environments
- Monitor and manage client systems using Datto RMM, Datto EDR, and Huntress
- Track and manage service work in Kaseya's Autotask PSA
- Communicate clearly with clients about technical issues, in plain language
- Document your work and keep clients and teammates informed
- Flag problems early, even ones outside your ticket, and ask for help when you need it
About Simplitfy
Simplitfy is a Technology Services Organization based in South Florida. We manage IT and cybersecurity for small and medium-sized businesses, and our goal is to become the most trusted provider of that kind of work in the tri-county area — Palm Beach, Miami-Dade, and Broward.
What We're Looking For
Required:
- Proven experience in an MSP environment — you already know this world, not just IT support in general
- Advanced knowledge of Office 365 and Microsoft server environments, including setup, maintenance, and troubleshooting
- Hands-on experience with network security tools such as Sophos Central, XG Firewalls, and
- Experience with Datto RMM, Datto EDR, and Huntress (or directly comparable RMM/EDR tools)
- Experience with Kaseya's Autotask PSA (or a comparable PSA/ticketing platform)
- Strong communication skills — able to explain technical issues clearly to non-technical clients
- Comfortable working as part of a team, including knowing when to ask for help
- Solid foundation in both hardware and software troubleshooting
- Valid driver's license (for company-vehicle site visits)
Nice to have:
- Networking or Microsoft certifications (e.g., CompTIA Network+, Microsoft certifications)
Why Join Us
- Training and certification support
- Competitive salary, healthcare, and 401(k)
- Room to take on more ownership and grow with the company
- A team that backs each other up