remote
Technical Support Specialist II - FME Form - safe
Software Engineer
Seeking a Technical Support Specialist II to provide expert assistance for FME Form, a data integration solution. This role focuses on customer interaction, technical guidance, and resolving issues for users of Safe Software's workflow authoring tool.
About the role
Key Responsibilities
- Provide expert technical support and guidance to customers using FME Form for data integration workflows.
- Address customer inquiries and resolve technical issues with curiosity and empathy.
- Communicate directly with customers to ensure their success with the FME Form solution.
- Contribute to customer satisfaction by delivering exceptional, people-oriented technical support.
- Troubleshoot and diagnose problems related to data transformation and integration.
Requirements
- Proven experience in a technical support role, preferably with data integration tools.
- Strong understanding of FME Form or similar workflow authoring solutions.
- Excellent communication and interpersonal skills for effective customer interaction.
- Demonstrated problem-solving abilities and a proactive approach to issue resolution.
- Ability to provide technical guidance and support in a clear and concise manner.