remote
Technical Support Specialist II - FME Flow - safe
Software Engineer
Technical Support Specialist II focusing on FME Flow, providing advanced customer support, architectural guidance, and troubleshooting complex enterprise deployments. Requires deep product knowledge and collaboration with internal teams.
About the role
Key Responsibilities
- Serve as a primary technical resource for complex customer environments and enterprise-scale FME Flow deployments.
- Investigate advanced technical challenges and identify root causes in diverse and highly configurable environments.
- Provide architectural guidance and advise customers on FME Flow architecture, ecosystem integrations, and deployment strategies.
- Collaborate effectively with Customer Experience and Development teams to resolve intricate issues.
- Analyze and document complex technical problems and their solutions.
- Ensure customer satisfaction through expert technical assistance and problem resolution.
Requirements
- Proven experience in a technical support or similar role, with a focus on complex software deployments.
- Deep understanding of FME Flow product capabilities and architecture.
- Strong analytical and problem-solving skills with the ability to troubleshoot intricate issues.
- Excellent communication and interpersonal skills for effective customer and team collaboration.
- Experience with system architecture and deployment strategies in enterprise environments is highly desirable.
Skills
customer supportproblem solving