remote
Technical Support Specialist II - Crescendoai
Software Engineer
Seeking a Technical Support Specialist II to provide expert assistance, troubleshoot complex issues, and ensure customer satisfaction. Requires strong problem-solving and communication skills.
About the role
Key Responsibilities
- Provide advanced technical support to customers via various channels.
- Diagnose and resolve complex hardware, software, and network issues.
- Document troubleshooting steps and solutions in a knowledge base.
- Escalate unresolved issues to senior support teams or engineering.
- Contribute to improving support processes and customer self-service resources.
Requirements
- Proven experience in a technical support role.
- Proficiency in troubleshooting and problem-solving methodologies.
- Familiarity with ticketing systems and CRM software.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.