Technical Support Specialist II - Avantor

The Opportunity:

Avantor is looking for a CRM/C4C Superuser & Trainer to join our team in Romania.

The CRM/C4C Superuser & Trainer will support the European Equipment Service organization by ensuring optimal adoption, data quality, and effective use of SAP - C4C- FSM (Cloud for Customer). This role combines system expertise, process ownership, training development, and user support.

The Superuser acts as the primary European liaison between business users and central/global CRM teams, ensuring that CRM tools, workflows, and reporting capabilities enable operational excellence and commercial performance.

CRM Expertise & User Support Act as first-line expert for C4C users across Europe. Troubleshoot issues, escalate defects, and support release testing (UAT).

How you will thrive and make an impact

• Maintain documentation on processes and system updates.
• Ensure compliance with CRM standards and data governance.
• Training Development & Delivery Deliver onboarding and advanced C4C training. Create updated manuals, guides, and e-learning content.
• Lead refresher training after system updates.
• Process Alignment & Improvement
• Standardize C4C workflows across countries.
• Identify improvement opportunities and support global C4C initiatives. Support mapping and optimization of end-to-end processes Jira Management
• Manage Jira tickets related to C4C issues, enhancements, and change requests.
• Prioritize, track, and update tickets in collaboration with IT and global CRM teams.
• Ensure proper documentation of requirements and acceptance criteria.
• Communicate status updates to EU stakeholders.
• Reporting & Data Quality Monitor C4C data quality and drive corrective actions. Support managers with dashboards and reporting. Run periodic audits (opportunity hygiene, ticket status, mandatory fields).
• Stakeholder Communication: Act as liaison between EU business teams and global C4C teams. Collect requirements, communicate changes, and ensure smooth rollouts.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor ?