onsite
Technical Support Specialist I - Italian Speaker - Mindbody
Software Engineer
Seeking an Italian-speaking Technical Support Specialist to provide excellent customer service and technical assistance. This role involves troubleshooting issues and ensuring client satisfaction with our wellness technology platform.
About the role
Key Responsibilities
- Provide exceptional technical support and customer service to clients, primarily in Italian.
- Troubleshoot and resolve technical issues related to our wellness technology platform.
- Document support interactions and resolutions accurately.
- Collaborate with internal teams to escalate and resolve complex problems.
- Educate clients on product features and best practices.
- Contribute to a positive and supportive team environment.
Requirements
- Fluency in Italian (written and spoken).
- Proven experience in technical support or customer service roles.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with IT support principles and practices.