onsite
Technical Support Specialist I French and English - Mindbody
Software Engineer
Seeking a Technical Support Specialist fluent in French and English to assist customers with technical issues. This role involves troubleshooting, providing solutions, and ensuring excellent customer service on a leading wellness platform.
About the role
Key Responsibilities
- Provide technical support to customers via phone, email, and chat in both French and English.
- Troubleshoot and resolve software and hardware issues for users.
- Document customer interactions and technical issues in a CRM system.
- Escalate complex issues to senior support staff when necessary.
- Contribute to the knowledge base by creating and updating support articles.
- Ensure a high level of customer satisfaction through effective problem-solving and communication.
Requirements
- Fluency in both spoken and written French and English.
- Experience in a customer support or technical support role.
- Proficiency in troubleshooting common technical problems.
- Familiarity with CRM software and ticketing systems.
- Excellent communication and interpersonal skills.