remote
Technical Support Specialist I, FME - safe
Software Engineer
Seeking an FME Technical Support Specialist (Level 1) to resolve data integration challenges for FME users. This role involves providing top-notch support, conducting product demonstrations, and creating training materials.
About the role
Key Responsibilities
- Provide technical support to FME users, resolving data integration challenges.
- Conduct product demonstrations to showcase FME capabilities.
- Develop and create training materials for customers.
- Collaborate with a team of specialists to address user issues.
- Stay updated on the latest FME technologies and industry trends.
- Contribute to maintaining Safe Software's legacy of excellent customer service.
Requirements
- Experience in technical support or a similar customer-facing role.
- Familiarity with FME (Feature Manipulation Engine) or similar data integration tools.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal abilities.
- Ability to create clear and concise training documentation.
Skills
customer supportcommunicationproblem solving