remote
Technical Support Specialist - HVAC - Midea
Software Engineer
Seeking a remote Technical Support Specialist with HVAC expertise, focusing on gas and refrigeration systems. This role involves providing technical assistance and troubleshooting for customers.
About the role
Key Responsibilities
- Provide technical support for HVAC systems, with a focus on gas and refrigeration.
- Troubleshoot and resolve customer issues related to HVAC equipment.
- Document technical issues and resolutions.
- Communicate effectively with customers to understand and address their technical needs.
- Collaborate with internal teams to escalate and resolve complex problems.
Requirements
- Proven hands-on experience with HVAC systems, particularly in gas and refrigeration.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to work independently and remotely.
- Familiarity with technical documentation.
Skills
hvactechnical supportcustomer servicetroubleshooting