remote
Technical Support Specialist - Henryjaustincenter
Software Engineer
Seeking a Technical Support Specialist to provide remote technical assistance. Responsibilities include troubleshooting, resolving user issues, and maintaining system performance.
About the role
Key Responsibilities
- Provide first-level technical support to end-users via various communication channels.
- Troubleshoot and resolve hardware, software, and network issues.
- Document all support interactions and resolutions in a ticketing system.
- Escalate complex issues to senior support staff when necessary.
- Assist with user account management and access provisioning.
- Contribute to the knowledge base by creating and updating support articles.
Requirements
- Proven experience in a technical support or help desk role.
- Strong understanding of common operating systems and software applications.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
- Familiarity with ticketing systems and remote support tools.
Skills
customer supportcommunicationproblem solving