Technical Support Specialist - haynesboone

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex problems to senior support staff when necessary.
• Document support requests and resolutions in a ticketing system.
• Assist with user account management and software installations.
• Contribute to the knowledge base with solutions and troubleshooting guides.

Requirements

• Proven experience in a technical support or help desk role.
• Strong understanding of computer hardware, operating systems, and common software applications.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal abilities.
• Ability to manage multiple tasks and prioritize effectively.