onsite
Technical Support Specialist - grubtech
Software Engineer
Seeking a Technical Support Specialist in Cairo to provide excellent customer support, troubleshoot technical issues, and contribute to operational efficiency. Requires strong problem-solving skills and experience with support tools.
About the role
Key Responsibilities
- Provide first-level technical support to customers via various channels.
- Diagnose and resolve technical hardware and software issues.
- Document technical issues and resolutions in a clear and concise manner.
- Escalate complex issues to senior support staff when necessary.
- Contribute to the knowledge base by creating and updating support articles.
- Maintain a high level of customer satisfaction through effective communication.
Requirements
- Proven experience in a technical support role.
- Proficiency in troubleshooting common hardware and software problems.
- Familiarity with ticketing systems and CRM software.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Skills
customer supportproblem solving