onsite
Technical Support Specialist - gogo
Software Engineer
Seeking a Technical Support Specialist in Dubai to provide expert assistance to users. This role involves troubleshooting technical issues, ensuring customer satisfaction, and maintaining system functionality.
About the role
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical problems, escalating complex issues to senior support staff when necessary.
- Document all support interactions and resolutions in the ticketing system.
- Assist with user account management and system configurations.
- Contribute to the development of knowledge base articles and support documentation.
Requirements
- Proven experience in a technical support or customer service role.
- Strong understanding of computer hardware, software, and networking concepts.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to both technical and non-technical users.
- Proficiency in using ticketing systems and remote support tools.
Skills
customer supportcommunicationproblem solving