remote
Technical Support Specialist - gn
Software Engineer
Seeking a Technical Support Specialist to provide excellent customer service and resolve technical issues. This role involves troubleshooting, documentation, and utilizing ticketing systems to ensure user satisfaction.
About the role
Key Responsibilities
- Provide first-level technical support to customers via various channels (phone, email, chat).
- Diagnose and resolve hardware, software, and network issues.
- Document technical problems and solutions accurately in a ticketing system.
- Escalate complex issues to senior support staff when necessary.
- Contribute to the creation and maintenance of technical documentation and knowledge base articles.
Requirements
- Proven experience in a technical support role.
- Strong understanding of common operating systems and software applications.
- Proficiency with ticketing systems and remote support tools.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and problem-solve effectively.
Skills
customer supporttroubleshootingtechnical documentationticketing systemsproblem solving