remote
Technical Support Specialist - German Speaking - synthesia
Software Engineer
Seeking a German-speaking Technical Support Specialist to assist users with Synthesia's AI video platform. Responsibilities include troubleshooting, providing technical guidance, and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for users of Synthesia's AI video platform.
- Respond to customer inquiries via email, chat, and phone in German and English.
- Document and track customer issues and resolutions using ticketing systems.
- Collaborate with engineering and product teams to identify and resolve bugs.
- Educate users on platform features and best practices.
- Maintain a high level of customer satisfaction.
Requirements
- Fluency in German (written and spoken).
- Proven experience in technical support or customer service roles.
- Familiarity with SaaS platforms and troubleshooting common technical issues.
- Excellent communication and problem-solving skills.
- Experience with ticketing systems (e.g., Zendesk, Jira) is a plus.