remote
Technical Support Specialist German - Samsara
Software Engineer
Seeking a Technical Support Specialist with German fluency to assist customers with SaaS platform issues. Responsibilities include troubleshooting, providing solutions, and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide technical support to customers via various channels, resolving issues related to the Connected Operations Cloud platform.
- Troubleshoot and diagnose software and hardware problems, offering effective solutions.
- Communicate technical information clearly and concisely to both technical and non-technical users.
- Document customer interactions, issues, and resolutions in the support system.
- Collaborate with engineering and product teams to escalate and resolve complex issues.
- Ensure a high level of customer satisfaction through prompt and professional support.
Requirements
- Proven experience in a technical support or customer service role, preferably with SaaS products.
- Fluency in German (written and spoken) is essential.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with IoT or cloud-based platforms is a plus.
Skills
customer supportcommunicationproblem solving