onsite
Technical Support Specialist German - orthoclinical
Software Engineer
Seeking a Technical Support Specialist fluent in German to provide excellent customer service and technical assistance. This role involves troubleshooting and resolving hardware and software issues for clients.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for hardware and software issues.
- Respond to customer inquiries and resolve technical problems via phone, email, and chat.
- Document all support interactions and resolutions in a clear and concise manner.
- Escalate complex issues to senior technical staff when necessary.
- Assist in the development and maintenance of support documentation and knowledge bases.
Requirements
- Proven experience in a technical support or customer service role.
- Fluency in German (written and spoken) is essential.
- Strong understanding of computer hardware, software, and operating systems.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information effectively to non-technical users.
Skills
technical supportcustomer servicetroubleshootingit support