remote
Technical Support Specialist - Geotab
Software Engineer
Seeking a Technical Support Specialist to provide excellent customer service and resolve technical issues for SaaS products. Requires strong troubleshooting and communication skills.
About the role
Key Responsibilities
- Provide exceptional technical support to customers via various channels (email, phone, chat).
- Diagnose and resolve complex technical issues related to the company's SaaS platform.
- Document troubleshooting steps, solutions, and product feedback.
- Collaborate with engineering and product teams to identify and address recurring issues.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Contribute to the knowledge base by creating and updating support articles.
Requirements
- Proven experience in a technical support or customer service role.
- Strong understanding of troubleshooting methodologies and problem-solving techniques.
- Familiarity with SaaS products and cloud-based environments.
- Excellent written and verbal communication skills in English.
- Ability to work independently and as part of a team in a fast-paced environment.
Skills
customer supportproblem solving