remote
Technical Support Specialist - Georgia Tech
Software Engineer
Provide expert technical assistance for Windows and Linux environments, troubleshoot networking issues, and manage support tickets using industry-standard tools. Deliver high‑quality customer service while maintaining system stability and security.
About the role
Key Responsibilities
- Respond to and resolve technical support tickets for Windows and Linux systems, ensuring timely and accurate solutions.
- Diagnose and troubleshoot network connectivity, hardware, and software issues across campus infrastructure.
- Utilize ticketing systems (e.g., ServiceNow, JIRA) to document incidents, track progress, and communicate status to stakeholders.
- Collaborate with cross‑functional teams to implement system updates, patches, and security enhancements.
- Provide end‑user training and documentation to promote self‑service and reduce recurring incidents.
Requirements
- Proven experience in technical support for Windows and Linux operating systems.
- Familiarity with ticketing platforms and ITIL best practices.
- Excellent communication skills and a customer‑centric approach.
- Ability to work independently and collaboratively in a fast‑paced academic environment.