remoteonsite
Technical Support Specialist - Gen Digital
Software Engineer
Seeking a Technical Support Specialist to provide excellent customer service and technical assistance for digital products. This role involves troubleshooting, problem resolution, and ensuring customer satisfaction.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Document customer interactions, issues, and resolutions accurately.
- Escalate complex issues to senior support staff when necessary.
- Educate customers on product features and best practices.
- Contribute to the knowledge base with solutions and troubleshooting guides.
Requirements
- Proven experience in a technical support or customer service role.
- Strong understanding of common operating systems (Windows, macOS).
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly to non-technical users.
- Customer-focused attitude with a passion for helping others.
Skills
customer supportproblem solving