remote
Technical Support Specialist - fyst
Software Engineer
Seeking a Technical Support Specialist to configure and maintain payment systems, manage integrations, and provide Level 2 technical support. Requires expertise in payment gateway operations and troubleshooting.
About the role
Key Responsibilities
- Configure and maintain payment entities within the gateway, including merchants, providers, routing rules, and limits.
- Manage the activation of payment methods, routing logic, and transaction limits based on business requirements.
- Provide technical support for the onboarding of new merchants.
- Set up and test new payment integrations with providers and merchants.
- Perform functional testing of payment flows and validate transaction processing.
- Act as Level 2 technical support for the Customer Support team, investigating technical issues.
Requirements
- Experience in configuring and managing payment systems or gateways.
- Proficiency in technical support and troubleshooting complex issues.
- Familiarity with payment integrations and testing methodologies.
- Ability to understand and implement business requirements related to payment processing.
- Strong analytical and problem-solving skills.
Skills
customer supportcommunicationproblem solving