remote
Technical Support Specialist- Fully - Military, Veterans and Diverse Job Seekers
Software Engineer
We're looking for a Software Engineer focused on delivering exceptional customer experiences. This mid level role requires 3+ years of relevant experience.
About the role
Job Duties:
- Provide support to Ting customers by phone and email
- Create and maintain clear, concise and accurate documentation for internal and external use
- Act as liaison to ensure smooth operations and service delivery to all customers and partners
- Identify, report, and document technical issues to help isolate and resolve issues in a timely manner
- Support Engineering team with testing software and hardware
- Troubleshoot issues down to the root cause
- Perform other duties as required
Requirements:
- Associates Degree or valid (up to date) certification in related field
- 2 years' work experience in a technical support or customer support role
- A willingness and ability to participate as a member of a team in a rotating schedule, including nights, weekends and holidays
What We Offer:
- Competitive salary + equity
- Freedom - ability to make, own, and carry out decisions
- Health, dental, and vision insurance
Originally posted on Himalayas
Skills
customer supportcommunicationproblem solving