remote
Technical Support Specialist - French Market - ROLLER
Software Engineer
Seeking a French Market Technical Support Specialist to assist clients with ROLLER's SaaS platform. Responsibilities include troubleshooting, providing technical guidance, and ensuring excellent customer service for French-speaking users.
About the role
Key Responsibilities
- Provide technical support and troubleshooting for the ROLLER SaaS platform to French-speaking clients.
- Assist customers with inquiries related to ticketing, POS, CRM, and other venue management features.
- Document and track customer issues, providing timely resolutions and escalations when necessary.
- Collaborate with internal teams to identify and resolve product bugs and improve customer experience.
- Develop and maintain technical knowledge base articles and FAQs for the French market.
Requirements
- Proven experience in technical support or customer service, preferably within a SaaS environment.
- Fluency in French (written and spoken) is essential.
- Strong troubleshooting and problem-solving skills.
- Familiarity with CRM systems and ticketing platforms.
- Excellent communication and interpersonal skills.
Skills
customer supportcrm