remote
Technical Support Specialist - French Market - Geotab
Software Engineer
Seeking a Technical Support Specialist fluent in French to provide excellent customer service and technical assistance to the French market. Responsibilities include troubleshooting and resolving technical issues.
About the role
Key Responsibilities
- Provide exceptional technical support and customer service to French-speaking clients.
- Troubleshoot and resolve hardware, software, and network issues efficiently.
- Communicate technical solutions clearly and concisely to users of varying technical expertise.
- Document support interactions and resolutions in the ticketing system.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Contribute to the knowledge base by creating and updating support documentation.
Requirements
- Proven experience in a technical support or customer service role.
- Excellent troubleshooting and problem-solving skills.
- Fluency in French (written and spoken) is essential.
- Strong communication and interpersonal abilities.
- Familiarity with ticketing systems and support tools.
Skills
customer supportproblem solving