remote
Technical Support Specialist - Foundry
Software Engineer
Seeking a mid-level Technical Support Specialist to provide high-quality end-user computing support across the EMEA region within a collaborative IT team.
About the role
Key Responsibilities
- Provide high-quality technical support to end-users across the EMEA region.
- Manage and resolve desktop computing issues.
- Collaborate effectively within a small, dedicated IT team.
- Ensure smooth operation of end-user computing environments.
- Contribute to the overall IT support strategy.
- Deliver excellent customer service to all users.
Requirements
- Proven experience in a Technical Support role.
- Strong understanding of end-user computing technologies.
- Excellent troubleshooting and problem-solving abilities.
- Ability to work effectively in a team environment.
- Familiarity with supporting users across the EMEA region is a plus.
Skills
customer supportcommunicationproblem solving