remote
Technical Support Specialist - fonoa
Software Engineer
Seeking a Technical Support Specialist to assist clients with Fonoa's tax compliance API solutions. This role involves troubleshooting, providing technical guidance, and ensuring seamless integration for international e-commerce businesses.
About the role
Key Responsibilities
- Provide expert technical support to clients integrating Fonoa's tax compliance API solutions.
- Troubleshoot and resolve technical issues related to API integration and functionality.
- Educate customers on best practices for utilizing Fonoa's platform.
- Collaborate with engineering teams to identify and address product bugs or enhancements.
- Maintain clear and concise communication with clients throughout the support process.
Requirements
- Proven experience in a technical support or similar client-facing role.
- Familiarity with API integrations and troubleshooting.
- Strong understanding of SaaS products and their implementation.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information effectively to both technical and non-technical audiences.
Skills
apitechnical supportcustomer servicetroubleshooting