remote
Technical Support Specialist - flexspring
Software Engineer
Seeking a Technical Support Specialist to provide expert assistance to clients. This role involves troubleshooting technical issues, resolving customer inquiries, and ensuring a high level of service delivery.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Document all customer interactions and technical solutions in a ticketing system.
- Escalate complex issues to senior support staff when necessary.
- Assist in creating and maintaining support documentation and knowledge base articles.
- Contribute to improving customer support processes and procedures.
Requirements
- Proven experience in a technical support or customer service role.
- Strong understanding of common operating systems and software applications.
- Excellent problem-solving and analytical skills.
- Ability to communicate technical information clearly and concisely.
- Familiarity with ticketing systems and remote support tools.