Software Engineer
This is a hands on support role, not a call routing one.
Title: Technical Support Engineer (SQL) - Pune - 6 month contract
Location: Pune, work from office, 5 days a week
Engagement: 6 month contract to begin with, with potential to extend
Experience: 1 to 4 years Start: Immediate joiners preferred
About the role Kinesiis is hiring a Technical Support Engineer to work on an application support desk for one of our enterprise software clients in Pune. This is a hands on support role, not a call routing one. You will be the person who takes a reported problem, reproduces it, works out what actually went wrong, and either fixes it or escalates it with a clear diagnosis attached. The work suits someone with a technical education who wants to stay close to the product and the data rather than move into pure process work.
What you will do
- Own incoming tickets through triage, investigation and resolution
- Reproduce reported issues and confirm them against application data
- Write SQL queries to investigate data, verify behaviour and support root cause analysis
- Read application logs and stack traces to isolate the source of a failure
- Escalate to engineering with clear reproduction steps and evidence
- Track issues to closure and keep users updated on progress
- Document recurring problems and contribute to the internal knowledge base What we are looking for
Required:
- Graduate in a technical discipline (BCA, MCA or similar)
- Solid working SQL: joins, filtering, aggregation, and the confidence to query a production database safely
- Ability to read and interpret application logs and error messages
- Clear written and spoken English, since a large part of the job is explaining technical findings to non technical users
- Available to work from office in Pune, 5 days a week
Good to have:
- Any hands on development experience (Java, .NET, or a JavaScript framework), which helps considerably when diagnosing application issues
- Exposure to a ticketing system such as Jira, Freshdesk, ServiceNow or Zendesk
- Understanding of APIs and how to test them (Postman or similar)
- Familiarity with reporting tools such as Power BI - PG-DAC or a comparable post graduate technical programme
Pay: ₹178,921.56 - ₹800,475.72 per year
Benefits:
Work Location: In person
Posted August 11, 2026