remote
Technical Support Specialist - Fin
Software Engineer
Seeking a Technical Support Specialist to assist businesses in leveraging an AI Customer Agent for enhanced customer experiences. Focus on troubleshooting and ensuring seamless integration of AI solutions.
About the role
Key Responsibilities
- Provide expert technical support for an AI Customer Agent platform.
- Troubleshoot and resolve complex customer issues across various channels.
- Assist businesses in integrating and optimizing AI solutions for customer support.
- Collaborate with engineering teams to identify and address product issues.
- Ensure a high level of customer satisfaction through effective problem-solving.
- Document technical issues and solutions for knowledge base creation.
Requirements
- Proven experience in technical support or a similar customer-facing role.
- Familiarity with AI technologies and their application in customer service.
- Strong troubleshooting and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.