Software Engineer
Remote Technical Support Specialist responsible for managing support tickets, troubleshooting complex issues, and ensuring rapid first response for APAC customers. Handles deployment, maintenance, and documentation to improve platform reliability and user experience.
This is a remote position.
Manage and respond to theAPAC support queue, ensuring timely responses and maintaining strong ticket hygiene.
Troubleshoot and resolvehardware, software, and networking issuesrelated to cameras, gateways, and connectivity.
Provideremote support to partners and customers, guiding them through installation, configuration, and troubleshooting steps.
Diagnose and resolve issues related toRaspberry Pi and Linux-based systems.
Assist partners withhands-on troubleshooting procedures, such as reimaging SD cards and configuring Raspberry Pi devices.
Support therollout of updates, installations, and maintenance tasksacross deployed systems.
Communicate clearly with customers to quickly identify root causes and guide them through problem resolution. Follow up with customers and partners to ensure issues are fully resolved.
Work closely with internal teams to escalate and resolve complex technical problems. Create and maintaintechnical documentation, troubleshooting guides, and internal procedures.
Follow processes defined by the Support Team Lead while proactively identifying opportunities for improvement.
Manage multiple support cases simultaneously while maintaining high service quality.
Requirements
Benefits
Further information see Why Work in Evercam
Originally posted on Himalayas
Posted June 24, 2026