Technical Support Specialist - EV Charging Entry Level - Electric Avenue Manufacturing Inc.

Help keep North America's EV chargers running — and learn a fast-growing industry from the inside.

Electric Avenue Manufacturing was founded to speed up electric vehicle adoption in North America by making smart charging convenient, affordable, and easy to use. We design and build Level 2 (240V) and DC fast charging (480V) hardware, backed by our own enterprise software that gives businesses full control of their charging network — station health, billing, user access, and dynamic load management. We're based in Halifax and we support customers across the continent.

We're hiring a Technical Support Specialist to join our Halifax support team. This is an entry-level role built for someone early in their career who is technically curious and genuinely good with people. You do not need EV charging experience — almost nobody has it. We will teach you the hardware, the software, and the industry. What you bring is the ability to think through a problem logically, communicate clearly under pressure, and own a customer's issue until it's actually solved.

What you'll do

You are the person a site owner calls when a charger goes down. On any given day you'll:

- Diagnose and resolve hardware and software faults on our Level 2 and DC fast chargers, working through our OCPP central management system — reading station logs, checking connectivity, walking a customer through a reset, identifying whether it's a station, network, or electrical issue

- Build and commission new charging sites in the OCPP platform so they work correctly the first time a driver plugs in

- Onboard new customers and their hardware onto the Electric Avenue platform

- Train customers — from a single-charger small business to a fleet operator — so they can run their own network confidently

- Own your tickets in Zendesk against real service targets: 2-hour first response, 12-hour first resolution, 24-hour full resolution

- Document what you learn and escalate cleanly to engineering when an issue is genuinely beyond Tier 1 — with the logs, station ID, firmware version, and reproduction steps already gathered

- Keep learning the technology, the standards, and where EV charging is heading

What success looks like

We hire against a clear scorecard, so you'll always know how you're doing. In your first year, a strong Technical Support Specialist:

- By month 1 — trained on the product line and management system, independently handling straightforward tickets end to end

- By month 3 — hitting our first-response and resolution targets on 90%+ of your tickets, and building new sites with minimal review

- By month 6 — resolving 70%+ of front-line issues without escalating to engineering, and onboarding customers on your own