remote
Technical Support Specialist - Enfuceoy
Software Engineer
Provide 2nd line technical support for card issuing and payment solutions. Troubleshoot customer issues, collaborate with internal teams, and improve customer experience through automation and AI.
About the role
Key Responsibilities
- Deliver reliable 2nd line support for Enfuce's card issuing and payment solutions.
- Investigate, troubleshoot, and resolve technical and operational issues for customers.
- Provide expert guidance on card issuing, payment processing, and related services.
- Collaborate with Product, Engineering, Operations, and Scheme teams to resolve complex customer issues.
- Contribute to operational excellence and continuously improve customer experience through automation, AI, and scalable support processes.
Requirements
- Proven experience in 2nd line technical support, preferably in the payment industry.
- Strong understanding of card issuing and payment processing systems.
- Excellent troubleshooting and problem-solving skills.
- Ability to collaborate effectively with cross-functional teams.
- Experience with automation and AI in support processes is a plus.
Skills
troubleshootingcustomer supporttechnical supportai