remote
Technical Support Specialist - EMEA & US - Bloomreach
Software Engineer
Seeking a Technical Support Specialist to provide expert assistance to EMEA and US clients. This role involves troubleshooting complex technical issues and ensuring customer satisfaction with Bloomreach's personalization platform.
About the role
Key Responsibilities
- Provide high-quality technical support to customers across EMEA and US time zones.
- Troubleshoot and resolve complex technical issues related to Bloomreach's personalization platform.
- Communicate effectively with customers, internal teams, and engineering regarding technical problems and solutions.
- Document technical issues, solutions, and customer interactions.
- Assist with customer onboarding and training on platform features.
- Contribute to the knowledge base with solutions and best practices.
Requirements
- Proven experience in a technical support or customer-facing technical role.
- Strong troubleshooting and problem-solving skills.
- Familiarity with SaaS platforms and web technologies.
- Understanding of APIs and basic scripting (e.g., JavaScript) is a plus.
- Excellent communication and interpersonal skills.
Skills
technical supportcustomer servicetroubleshootingapisjavascript