remote
Technical Support Specialist - Elation Health
Software Engineer
Seeking a Technical Support Specialist to enhance physician and patient quality of life using a SaaS cloud-based clinical platform. This role involves leveraging AI to handle routine cases and focusing on product intelligence and customer trust.
About the role
Key Responsibilities
- Provide exceptional technical support for a SaaS cloud-based clinical platform.
- Collaborate with AI development to shape conversation handling and improve user experience.
- Manage customer trust moments and resolve complex technical issues.
- Analyze support trends to identify areas for product improvement.
- Contribute to the evolution of customer support through AI integration.
- Maintain a deep understanding of the platform's features and functionalities.
Requirements
- Proven experience in technical support, preferably within a SaaS environment.
- Familiarity with cloud platforms and AI concepts is a plus.
- Excellent problem-solving and communication skills.
- Ability to adapt to evolving technologies and support methodologies.
- Strong customer-centric approach and dedication to user satisfaction.
Skills
customer supportproblem solving