onsite
Technical Support Specialist - digitainsoftware
Software Engineer
Seeking a Technical Support Specialist in Madrid to provide excellent customer service and resolve technical issues. This role involves troubleshooting and ensuring smooth operations for live studio environments.
About the role
Key Responsibilities
- Provide first-level technical support to users via various channels (phone, email, chat).
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex problems to senior support staff when necessary.
- Document support interactions and resolutions in a ticketing system.
- Assist with user account management and system configurations.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
Requirements
- Proven experience in a technical support role.
- Strong understanding of common operating systems and software applications.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and problem-solve effectively.
- Experience with IT support ticketing systems is a plus.