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Technical Support Specialist - Defense Logistics Agency
Software Engineer
Provide expert technical support for defense logistics systems, troubleshooting Windows and Linux environments, resolving network and security issues, and ensuring high customer satisfaction through efficient ticket management.
About the role
Key Responsibilities
- Diagnose and resolve complex technical issues across Windows and Linux platforms for defense logistics applications.
- Manage and prioritize support tickets using industry-standard ticketing systems, ensuring timely resolution and documentation.
- Collaborate with cross‑functional teams to implement system updates, patches, and security enhancements.
- Provide remote and on‑site assistance to end users, delivering clear, step‑by‑step guidance.
- Maintain detailed knowledge base articles and troubleshooting guides to improve team efficiency.
Requirements
- Proven experience in technical support roles, preferably in a defense or government environment.
- Excellent communication skills, both written and verbal, with a customer‑centric approach.
- Ability to work independently and as part of a collaborative team in a fast‑paced environment.