Technical Support Specialist - Configurations Support

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Support Specialist - Account Set-up Operations (Configurations Support)

As a Technical Support Specialist in Account Set-up Operations, you will be responsible for providing exceptional technical support and assistance to our customers regarding various system configurations. You will work on the creation of accounts and stores, on alterations of cost contracts and creating a settlement flow. Furthermore you will set up payment methods and make alterations to existing payment methods. The goal is to ensure that merchant requests are handled in the best and most efficient way possible. You are also expected to think of new ways to improve the platform and processes, and work closely with product teams and give feedback through meetings with other teams.

You'll be able to make a true impact on our very diverse merchant base. Your efforts will allow merchants to save and secure processing funds around the world.

This team is extremely merchant-focused, operates in a fast paced environment and consists of highly motivated team members. Payments knowledge, a thorough technical understanding of our platform and the pro-active attitude towards helping our merchants is what characterizes the team.

To support our merchants who process payments 24/7, this role occasionally requires participation in a planned, rotating schedule for weekend and holiday coverage. These hours will be compensated with time off as well as additional pay.

Besides assisting merchants, you will also act as the bridge between different Support and Operational functions (e.g. Account Managers, Tech Support, In Person Payments teams & Product), identifying and troubleshooting issues, providing feedback and ideas on how to bring our customer experience to the next level.

What you will do:

• Configure and customize merchant accounts based on specific requirements and business rules
• Work with time sensitive payment related setups daily, while maintaining a high level accuracy and timely execution of these setups.
• Ensure the KPIs set for the role are met and actively contribute to meeting of main performance metrics set for the team.
• Work closely with the wider support team to address merchant-related inquiries and issues.
• Collaborate with operational and pro