onsite
Technical Support Specialist - Combase Usa
Software Engineer
Seeking a Technical Support Specialist to provide excellent customer service and technical assistance. Responsibilities include troubleshooting hardware/software issues, managing support tickets, and creating documentation.
About the role
Key Responsibilities
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network issues.
- Document all support interactions and resolutions in a ticketing system.
- Escalate complex issues to senior support staff when necessary.
- Assist in the creation and maintenance of technical documentation and knowledge base articles.
- Ensure customer satisfaction by delivering timely and effective solutions.
Requirements
- Proven experience in a technical support or help desk role.
- Strong understanding of operating systems (Windows, macOS) and common software applications.
- Excellent problem-solving and analytical skills.
- Proficiency with ticketing systems and remote support tools.
- Strong communication and interpersonal skills.
Skills
customer supporttroubleshootingtechnical documentationhelp deskticketing systemsoperating systems