onsite
Technical Support Specialist - Cohu
Software Engineer
• Perform detailed root cause analysis to issues generated by onsite handlers, in compliance with the required lead-time and internal standards processes (DAO, IAQ, FAQ, etc).
About the role
• Perform detailed root cause analysis to issues generated by onsite handlers, in compliance with the required lead-time and internal standards processes (DAO, IAQ, FAQ, etc).
- Handle technical communication with assigned Key/Focus Account customer(s) and follow up on technical subjects (issues or/and new request).
- Participate to product's performance and quality improvement as well as handler's evaluation.
- Close loop tech support's findings on new or existing products, with relevent teams (Engineering, Sales Support, Indus, CPJM, Assembly) for issue solving and avoid issue repeating.
Skills
customer supportcommunicationproblem solving