Technical Support Specialist - carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Technical Support Specialist

About the Role

We are looking for a Technical Support Specialist to join our team, providing expert technical support across the Toshiba HVAC product portfolio. In this role, you will be the key technical contact for customers, supporting product enquiries, investigating quality issues, delivering technical training, and working closely with internal teams and manufacturing facilities to ensure the highest standards of customer satisfaction.

This is an excellent opportunity for an experienced HVAC professional who enjoys problem-solving, collaborating with customers, and driving continuous product improvement.

Key Responsibilities

• Provide expert technical support and recommendations across the Toshiba HVAC product range, including Residential, Light Commercial, and VRF systems.
• Manage customer technical enquiries and support tickets, ensuring timely and effective resolution.
• Investigate product quality concerns, perform root cause analysis, and coordinate corrective actions with internal engineering teams and manufacturing facilities.
• Conduct site visits to diagnose technical issues, perform product testing, and provide recommendations for corrective actions.
• Communicate investigation outcomes and technical updates to customers, distributors, and internal stakeholders.
• Escalate complex technical issues where appropriate and monitor progress through to resolution.
• Deliver technical training and product support to customers, installers, distributors, and service partners across Europe.
• Support continuous improvement initiatives by providing technical feedback from the field to engineering and product management teams.
• Maintain accurate technical documentation, reports, and customer records.
• Ensure all activities are carried out in accordance with company policies, quality standards, and health and safety requirements.

Required Qualifications & Experience