remote
Technical Support Specialist - Canvas Medical
Software Engineer
Seeking a Technical Support Specialist to join Canvas Medical's remote team. This role bridges the gap between customers and the product, focusing on EMR platform support and healthcare automation solutions.
About the role
Key Responsibilities
- Provide exceptional technical support to customers using the Canvas Medical EMR platform.
- Troubleshoot and resolve issues related to healthcare automation and data integration.
- Act as a liaison between customers and the engineering team to communicate product feedback and bug reports.
- Develop and maintain support documentation and knowledge base articles.
- Assist in onboarding new users and ensuring a smooth customer experience.
- Collaborate with cross-functional teams to improve product functionality and customer satisfaction.
Requirements
- Proven experience in a technical support or customer success role, preferably in SaaS.
- Familiarity with Electronic Medical Record (EMR) systems and healthcare IT environments.
- Strong problem-solving and analytical skills with the ability to troubleshoot complex issues.
- Excellent communication and interpersonal skills, with a patient and empathetic approach.
- Ability to work independently and manage time effectively in a remote setting.
Skills
customer supporttechnical supportemrhealthcare ittroubleshooting